Lower Costs
Save up to 60% on labor costs by reducing the need for human agents to handle repetitive tasks
What if you could offload these tasks without compromising service quality?
Our AI Inbound Voice Assistant is a 24/7 coworker who never needs a break, manages high call volumes easily, and allows your team to focus on higher-value tasks like building warm relations with customers or developing new sales strategies.
The Common Pain Points We Solve
Overwhelmed call centers
Struggling with volume, your human agents are spending too much time on repetitive questions
Escalating labor costs
Adding more staff to handle calls means higher payroll without directly improving business outcomes
Inconsistent customer experiences
Depending on human availability and accuracy often leads to frustrated customers
The Challenge: Traditional Call Centers Are Costly and Inefficient
Let’s face it – traditional call-handling methods are expensive, slow, and often fail to deliver a consistent experience. You end up with long wait times, burnt-out agents, and dissatisfied customers. Adding more agents isn’t a sustainable solution.
This is where AI comes in: it doesn’t replace your team – it supports them by handling the bulk of routine interactions, making your operations more efficient, and giving your customers a faster, better experience.
How We Solve It: Smarter, Faster, AI-Powered Calls
Our AI Voice assistant tackles these issues head-on. Here’s how it works:
AI Voice Agent Integration
Connects to your business phone number and takes over routine inquiries – think FAQs, appointment scheduling, order tracking, and more.
Seamless Hand-off
When the system detects a more complex issue, it instantly routes the call to a human agent—no customer frustration, no dropped calls
CRM Integration
Every call interaction is logged and synchronized with your CRM, giving your team valuable data to enhance future interactions
Scalable Solution
As your business grows, our AI scales with it – no need for expensive infrastructure or endless hiring
Why This Matters for Your Business: Clear Practical Value
Your business needs real results, not theoretical promises. Here’s what you can expect
Higher Call Capacity
AI can manage 5 times the volume of traditional call centers, so your customers won’t have to wait.
Improved Customer Satisfaction
Faster response times, accurate information, and personalized service ensure your customers feel valued, not frustrated
Focus on What Matters
Free up your team to concentrate on strategic work and high-value interactions that drive growth and innovation.
Possible Use Cases: Where AI Voice Assistant Makes an Impact
Our system is versatile and fits seamlessly across different industries. Here are some practical examples:
Customer Service
Handle common inquiries and simple troubleshooting, allowing your agents to focus on more complex problems
Healthcare
Manage appointment scheduling, reminders, and basic health inquiries, freeing up your medical staff
Fintech
Respond to account inquiries, process balance checks, and handle simple transactions, reducing the load on your human agents
E-commerce & Retail
Provide order status updates, track shipments, and answer common product questions 24/7
Internal Support
Assist employees with HR requests like benefits, time-off inquiries, and policy questions, reducing administrative burdens
Education
Automate the handling of enrollment inquiries, course information, scheduling, and general administrative questions, allowing staff to focus on more personalized student interactions
Automotive Industry
- Car Dealers & Services: Manage inbound calls for service appointments, vehicle availability inquiries, and routine service information without overwhelming your sales or service staff
- Car Parts Sellers: Respond to availability, pricing, and order status inquiries, ensuring quick and accurate information delivery
- Car Manufacturers: Handle inquiries related to warranty, recalls, and technical support, improving customer service efficiency across all regions
Handle common inquiries and simple troubleshooting, allowing your agents to focus on more complex problems
Manage appointment scheduling, reminders, and basic health inquiries, freeing up your medical staff
Respond to account inquiries, process balance checks, and handle simple transactions, reducing the load on your human agents
Provide order status updates, track shipments, and answer common product questions 24/7
Assist employees with HR requests like benefits, time-off inquiries, and policy questions, reducing administrative burdens
Automate the handling of enrollment inquiries, course information, scheduling, and general administrative questions, allowing staff to focus on more personalized student interactions
- Car Dealers & Services: Manage inbound calls for service appointments, vehicle availability inquiries, and routine service information without overwhelming your sales or service staff
- Car Parts Sellers: Respond to availability, pricing, and order status inquiries, ensuring quick and accurate information delivery
- Car Manufacturers: Handle inquiries related to warranty, recalls, and technical support, improving customer service efficiency across all regions
These are just a few of the business-critical applications our AI handles with ease. No matter your industry, our system adapts to meet your specific needs.
Softblues’ AI Voice Assistance in Action
We’ve successfully deployed AI solutions across industries, helping companies transform their customer service
Softblues AI Voice Assistant
A virtual assistant that manages inquiries, helping businesses with AI-related services
Venanz-Fischer Voice Assistant
A German-speaking AI voice and chat assistant, booking appointments and managing inquiries in the building materials industry.
Artflex AI Assistant
A German-speaking AI voice assistant offering consultations on AI services.
Measurable Results You Can Count On
We don’t just promise improvements – we deliver them:
40-60% reduction in labor costs
5x increase in call-handling capacity
24/7 customer service availability
Higher customer satisfaction and retention rates
Why Choose Softblues?
Our competitive edge isn’t just the technology – it’s our approach. We don’t offer one-size-fits-all solutions. We work closely with you to create an AI system that’s tailored to your business, integrates seamlessly with your existing processes, and delivers measurable results quickly.
Fast Implementation
We get you up and running quickly – no lengthy development cycles
Smarter Conversations
Our AI understands context and nuance, leading to more natural and effective customer interactions
Scalable and Flexible
Whether you’re handling 100 calls or 10,000, our system scales effortlessly to meet your needs
Cost-Effective for SMBs
We make enterprise-level AI accessible to small and medium businesses without breaking the bank
Ready to Transform Your Call Center?
Let us show you how AI Voice Assistant can reduce costs, boost efficiency, and enhance customer satisfaction – all while freeing up your team for the tasks that matter most.
Book a free consultation today to speak with our AI expert and receive a personalized AI voice assistant proposal tailored to your business needs. Take the first step toward smarter, more efficient customer interaction.
Book a free consultation today to speak with our AI expert and receive a personalized AI voice assistant proposal tailored to your business needs. Take the first step toward smarter, more efficient customer interaction.
FAQ
Implementation typically takes between 2 to 6 weeks, depending on the complexity of your requirements. We handle the entire process—from setup to integration with your CRM and other systems—ensuring a smooth transition with minimal disruption to your operations.
Our AI uses advanced natural language processing (NLP) to understand the intent behind each call. When the system encounters an issue outside of its programmed scope, it seamlessly transfers the caller to a human agent. The handoff is smooth, with full context passed along, so your agents can pick up the conversation without starting over.
This solution is highly flexible and works for businesses of all sizes. Whether you’re a small business looking to reduce costs and handle more calls or a large enterprise seeking to improve efficiency, our AI Voice Assistant system can be customized to your specific needs.
On average, businesses save between 40-60% on labor costs related to call handling. This is because AI takes over the repetitive, low-value tasks that typically require human agents, freeing them to focus on more complex, high-impact work.
Yes, our AI is capable of handling calls in multiple languages. This feature is particularly useful for businesses with international customers or multilingual markets. We customize the language options based on your specific needs, ensuring seamless communication with your clients, no matter where they are located.
Data security is a top priority. All call data is encrypted and stored securely in compliance with industry regulations, such as GDPR and CCPA. We also integrate with your existing systems, ensuring that sensitive information is handled with the same level of protection as your other business data.
Our AI system is designed to scale effortlessly as your business grows. You can increase call capacity, add new features, or expand to additional languages without the need for significant infrastructure changes. We handle all updates and scaling requirements to ensure your system remains responsive to your evolving needs.
Discover our case studies
Learn about the value we bring to businesses
AI-Enhanced Online Course Platform for Accountants
Boosting engagement and revenue through tailored learning experiences:
- 40% increase in average user session duration on the platform.
- Enhanced personalization and course recommendation algorithms contributed to a 25% increase in yearly subscription renewals and new sign-ups.
- Improved user satisfaction and engagement with personalized learning experiences.
- 30% increase in overall revenue per user.
ERIC – Helping a career discovery provider achieve cross-app efficiency and profound personalization through an extensive tech stack
ERIC is the ultimate career discovery platform connecting young people to internships, apprenticeships, events, courses, and upskilling opportunities across the creative industries.
- An interactive web app for managing content operations
- A stable and quickly updateable mobile application
- New personalization logic and an upgraded mobile app design
- Significant increase in the number of mobile app users
AI-Powered CV Matching
How we helped a recruitment company reduce time-to-hire and significantly improve the quality of hires:
- 50% reduction in time-to-hire. By automating the screening process, the AI tool halved the recruitment cycle, allowing companies to fill positions more rapidly.
- 30% decrease in hiring costs. Efficiency gains and a shorter hiring process reduced the overall expenses associated with recruitment activities.
- Reduced the workload on HR personnel by automating the CV matching process, allowing them to focus on more strategic tasks.
- Leveraged AI and analytics to make informed hiring decisions based on comprehensive data analysis.
AI-Powered Personalized Hair Care Recommendation System
How we improved a UK beauty retailer’s customer experience with AI:
- Enhanced customer engagement and satisfaction. Personalized hair care solutions improved retention rates by 30% and increased repeat purchases.
- 40% increase in repeat customer visits.
- Streamlined shopping experience, leading to positive customer reviews.
- Increased sales through personalized recommendations.
Softblues is your top custom app development partner
We ensure a journey marked by a relentless pursuit of quality
Trust
Our rankings, cases, founder`s reputation
- We care about our reputation and continuously work on our strong brand, getting highly regarded reviews from our clients on Clutch, being TOP-10 among more than 20K web and mobile companies with JavaScript expertise.
- Softblues is a European software development company with offices in London, the United Kingdom, and Nordhalben, Germany.
Expertise
- We have solid JavaScript expertise: from React, Vue, and NodeJS practices run by dedicated Engineering Leads and reliable delivery processes to continuous people development culture and regular knowledge-sharing meetups.
- We are professionals in Agile – Scrum, Kanban, or a mixture likeScramban – run by certified PMs/Scrum masters in our team.
- We have a whole stack of expertise in-house – backend, frontend, design, QA, and PM.
Quality
- We have robust recruitment processes which help us hire only the best talents on the market.
- We prescreen all the candidates with our TechLeads to provide high- level compliance with the project for our partners.
- Our talents have the English level of B2+.
- We test and check candidates` software skills and communication skills.
- All our talents have European mindsets, making them quickly involved in client projects.
Convenience
- We provide dedicated HR, Legal, and Accounting Support for every Talent.
- High hiring speed – up to a month for Senior Developer.
- We propose competitive development rates.
- We can start to cooperate without prepayment and charge once a month.
Introductory meeting and project discussion
Time & cost estimation.
Agreement & SOW signed
Project kick off
United Kingdom
