Meet Your New AI Chat Assistant
Our AI Chat Assistants are designed to support your team by taking over those time-consuming, repetitive tasks. Whether it’s handling inquiries via web chat, mobile apps, or social media, our AI solution keeps your business running smoothly across all channels, 24/7. No more leaving customers waiting; no more inconsistency in responses
How Our AI Chat Assistants Deliver Value For You
Always-On Support, Across Every Platform
From your website chat to WhatsApp, Instagram, and even email, our AI Assistants respond instantly – anytime, anywhere.
Smart Handoff for Complex Issues
Let AI take care of routine tasks while seamlessly transferring more complex problems to your human agents
Unified Brand Voice
Whether it’s an inquiry on social media or via SMS, your customers will receive accurate, personalized responses that reflect your brand
Multilingual Support for Global Reach
Expand into new markets with confidence, knowing your AI Assistant can handle multiple languages
Why Choose Us Over Competitors?
In a sea of AI solutions, we stand apart because we understand your business needs. You aren’t just buying regular software or unexplored tech; you’re investing in a fully integrated AI solution tailored to your operations. We don’t deliver generic tools — we deliver business-specific results that directly address your goals
Real Conversations, Not Templates
Our advanced AI understands the context of your customer interactions, allowing for more natural and meaningful exchanges.
Deep System Integration
We don’t offer a one-size-fits-all solution. Our AI Assistants integrate with your existing platforms – CRM, ticketing systems, and product databases – to deliver personalized and impactful support
Scalable Solutions
Whether you’re handling 10 or 10,000 inquiries per day, our solution scales without ballooning costs.
Business Impact You Can Measure
This isn’t just about automating support—it’s about driving tangible business results.
Here’s what you can expect:
Cut Costs, Boost Productivity
Lower your customer support costs by up to 70% while increasing your capacity to handle inquiries by 5-10
Improved Customer Retention
Faster, more efficient responses lead to happier customers, which translates to higher retention and increased lifetime value
Data-Driven Decisions
Leverage insights from every conversation to refine your products, enhance services, and improve overall customer satisfaction.
Faster Response Times, Higher Satisfaction
With instant responses, you can cut down wait times drastically, improving customer satisfaction and reducing frustration, which can lead to better reviews and stronger customer relationships.
Practical Use Cases That Make a Difference
Omnichannel Customer Support
Provide instant responses to inquiries across all text-based platforms
Proactive Customer Engagement
Initiate conversations based on user behavior or account status
Lead Generation and Qualification
Engage potential customers and qualify leads through interactive conversations
Social Media Management
Respond to comments and messages on social platforms
E-commerce Assistance
Guide customers through product selection and purchasing process
Appointment Scheduling
Handle booking and rescheduling requests automatically
FAQ and Information Dissemination
Provide instant access to company or product information
Feedback Collection
Gather customer feedback and conduct surveys through conversational interfaces
Order Tracking and Support
Offer real-time updates on order status and resolve issues
Personalized Marketing
Deliver targeted promotions and recommendations based on customer data
Why Our AI Solution Beats the Competition
You deserve more than basic chatbot services.
Here’s why partnering with us makes business sense:
Smarter Conversations
Our AI remembers context across interactions, making conversations flow naturally – even across different platforms
Faster Time-to-Market
Our pre-built integrations mean you’ll be up and running faster than with big, inflexible solutions
Flexible and Adaptable
We work with companies of all sizes, from small businesses to enterprises. Our solution grows with you, without locking you into a rigid framework
Take the Next Step Today
Our AI Chat Assistants are designed to support your team by taking over those time-consuming, repetitive tasks. Whether it’s handling inquiries via web chat, mobile apps, or social media, our AI solution keeps your business running smoothly across all channels, 24/7. No more leaving customers waiting; no more inconsistency in responses
FAQ
Our AI Chat Assistants are designed to help businesses of all sizes manage a high volume of customer inquiries across multiple platforms. From e-commerce and retail to service industries and B2B operations, any business looking to improve customer support, increase efficiency, and reduce operational costs will see immediate value. Whether you’re a small business scaling your customer service efforts or a large enterprise needing 24/7 multilingual support, our solution adapts to your specific needs.
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Discover our case studies
Learn about the value we bring to businesses
Customer Support AI Chatbot Development Service for E-commerce
How we enhanced customer experience for a leading e-commerce company:
- The company reached 70% reduction in average customer response time.
- The AI chatbot ensured round-the-clock assistance, boosting customer satisfaction rates by 30% due to its non-stop availability.
- With the AI's learning capabilities, the chatbot resolved three-quarters of issues without escalation.
- Drastic decrease in manual ticket processing, allowing staff to focus on more complex tasks.
AI-Powered CV Matching
How we helped a recruitment company reduce time-to-hire and significantly improve the quality of hires:
- 50% reduction in time-to-hire. By automating the screening process, the AI tool halved the recruitment cycle, allowing companies to fill positions more rapidly.
- 30% decrease in hiring costs. Efficiency gains and a shorter hiring process reduced the overall expenses associated with recruitment activities.
- Reduced the workload on HR personnel by automating the CV matching process, allowing them to focus on more strategic tasks.
- Leveraged AI and analytics to make informed hiring decisions based on comprehensive data analysis.
AI-Powered Personalized Hair Care Recommendation System
How we improved a UK beauty retailer’s customer experience with AI:
- Enhanced customer engagement and satisfaction. Personalized hair care solutions improved retention rates by 30% and increased repeat purchases.
- 40% increase in repeat customer visits.
- Streamlined shopping experience, leading to positive customer reviews.
- Increased sales through personalized recommendations.
AI-Enhanced Online Course Platform for Accountants
Boosting engagement and revenue through tailored learning experiences:
- 40% increase in average user session duration on the platform.
- Enhanced personalization and course recommendation algorithms contributed to a 25% increase in yearly subscription renewals and new sign-ups.
- Improved user satisfaction and engagement with personalized learning experiences.
- 30% increase in overall revenue per user.
ERIC – Helping a career discovery provider achieve cross-app efficiency and profound personalization through an extensive tech stack
ERIC is the ultimate career discovery platform connecting young people to internships, apprenticeships, events, courses, and upskilling opportunities across the creative industries.
- An interactive web app for managing content operations
- A stable and quickly updateable mobile application
- New personalization logic and an upgraded mobile app design
- Significant increase in the number of mobile app users
FieldBI – How we Helped a Field Management Startup go to the market 3x faster and become a market leader
FieldBI is a leader in innovative SaaS platforms for the advanced registry, visualization, and management of land used by numerous Ukrainian agricultural businesses.
- The product becomes profitable in 16 months
- Acknowledged as one of the TOP-20 startups in 2020
- The product reached the payback of the development team in 10 months
- Received a presidential grant from among 1,000 applicants
- The initial version of the product was finished and implemented for the first client in 6 months
- Today product helps hundreds of clients effectively manage millions of hectares of agricultural land
Softblues is your top custom app development partner
We ensure a journey marked by a relentless pursuit of quality
Trust
Our rankings, cases, founder`s reputation
- We care about our reputation and continuously work on our strong brand, getting highly regarded reviews from our clients on Clutch, being TOP-10 among more than 20K web and mobile companies with JavaScript expertise.
- We have a strong employer brand as a TOP-10 IT employer in Lviv – of the main development centers in Ukraine and a TOP-10 Javascript Company in Ukraine.
- Softblues is a European software development company with offices in London, the United Kingdom, and Nordhalben, Germany, and a development center in Lviv, Ukraine.
Expertise
- We have solid JavaScript expertise: from React, Vue, and NodeJS practices run by dedicated Engineering Leads and reliable delivery processes to continuous people development culture and regular knowledge-sharing meetups.
- We are professionals in Agile – Scrum, Kanban, or a mixture likeScramban – run by certified PMs/Scrum masters in our team.
- We have a whole stack of expertise in-house – backend, frontend, design, QA, and PM.
Quality
- We have robust recruitment processes which help us hire only the best talents on the market.
- We prescreen all the candidates with our TechLeads to provide high-level compliance with the project for our partners.
- Our talents have the English level of B2+.
- We test and check candidates` software skills and communication skills.
- All our talents have European mindsets, making them quickly involved in client projects.
Convenience
- We provide dedicated HR, Legal, and Accounting Support for every Talent.
- High hiring speed – up to a month for Senior Developer.
- We propose competitive development rates.
- We can start to cooperate without prepayment and charge once a month.
Introductory meeting and project discussion
Time & cost estimation.
Agreement & SOW signed
Project kick off
United Kingdom
